Resilience in Modern Software Systems • Courtney Nash • GOTO 2023

This presentation was recorded at GOTO Chicago 2023. #GOTOcon #GOTOchgo https://gotochgo.com Courtney Nash - Senior Research Analyst at Verica ORIGINAL TALK TITLE What We Talk About When We Talk About Resilience RESOURCES https://www.thevoid.community https://www.thevoid.community/report Courtney https://twitter.com/courtneynash https://linkedin.com/in/nashcourtney ABSTRACT Courtney Nash’s keynote—crafted for Site Reliability Engineers (SREs), developers, architects working with large distributed systems, and tech managers overseeing SRE and Dev teams—takes a close look at resilience in modern software systems. Her insights are drawn from over 10,000 incident reports collected across two years of rigorous research. Join us as we dive deep into the world of complex systems, unexpected surprises, and 24/7 availability, as Courtney reveals the counterintuitive insights unearthed from the Verica Open Incident Database (VOID). We’ll expose a surprising truth behind common resilience metrics and reveal what they’re really telling you (or rather, not telling you). Don’t miss this opportunity to learn from real-life incident data and transform your approach to system architecture, incident management, and continuous improvement. Get ready to change the way you view resilience in software systems forever! [...] TIMECODES 00:00 Intro 02:31 Resilience in 3 acts 03:05 Act 1: How we talk 17:45 Act 2: How we measure 31:30 Act 3: If not MTTR...? 37:18 Outro Download slides and read the full abstract here: https://gotochgo.com/2023/sessions/2598 RECOMMENDED BOOKS Nora Jones & Casey Rosenthal • Chaos Engineering • https://www.verica.io/book Nora Jones & Casey Rosenthal • Chaos Engineering • https://amzn.to/3hUmuAH Aaron Rinehart • Security Chaos Engineering • https://www.verica.io/sce-book Mikolaj Pawlikowski • Chaos Engineering • https://amzn.to/2SQ5Olf Russ Miles • Learning Chaos Engineering • https://amzn.to/3hCiUe8 Murphy, Beyer, Jones & Petoff • Site Reliability Engineering • https://amzn.to/2Vg6Mbr https://twitter.com/GOTOcon https://www.linkedin.com/company/goto- https://www.instagram.com/goto_con https://www.facebook.com/GOTOConferences #Resilience #SRE #Reliability #ChaosEngineering #Robustness #AdaptiveUniverse #MTTR #DORAmetrics #DevOps #VOID #VericaOpenIncidentDatabase #CourtneyNash Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket at https://gotopia.tech Sign up for updates and specials at https://gotopia.tech/newsletter SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily. https://www.youtube.com/user/GotoConferences/?sub_confirmation=1