Payal Kadakia (Classpass) on The Balancing Act of Building a Business | TNW Conference 2017

The Delicate Balancing Act of Building a Successful Business Payal Kadakia started ClassPass to take care a personal need: finding and booking exercise classes. It turned out to be one that applies to tens of thousands of paying customers. But ClassPass also needs to keep its partner firms satisfied, keep its own business healthy, and ensure that customers stay happy. In a conversation with Leo Mirani, the entrepreneur talks about how to find the right balance of the three elements that go into building a successful business. Payal Kadakia FOUNDER & EXECUTIVE CHAIRMAN CLASSPASS Payal Kadakia is the CEO and Founder of ClassPass, a monthly membership program that provides people of all fitness levels access to the best boutique fitness classes and gyms across the US and internationally. Since its launch in 2013, ClassPass has facilitated over 30 million reservations across 8,500 studios in 39 cities globally. Payal is also the Founder and Artistic Director of The Sa Dance Company, founded in 2009 with the mission to increase awareness of Indian Dance in the mainstream and serve as a platform for expressing the Indian-American identity through movement. Payal previously worked as a consultant at Bain & Company and holds a degree in Operations Research from MIT.