Retailers have been underserved by tech despite the promise of a revolution in commerce. Specifically brick & mortar retail. Why? Retailers don't think about payment. They think about customer experience, customer loyalty and top line sales. The mobile phone is a fundamental communication device between a retailer and its customers. During his talk, Alain will outline significant issues in the industry and where he thinks technology needs to go in order to provide a better customer experience. Now is the time to create the new rails for a mobile first world and answer the question: "what would a Visa invented in the 21st century look like?"
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