Beyond the Code: Deploying Empathy • Michele Hansen & Hannes Lowette

This interview was recorded for GOTO Unscripted at GOTO Aarhus. gotopia.tech (http://gotopia.tech) Read the full transcription of this interview here (https://gotopia.tech/articles/beyond-the-code-deploying-empathy) Michele Hansen (https://mjwhansen.com) - Author or "Deploy Empathy" and Co-Founder of Geocodio Hannes Lowette (https://twitter.com/hannes_lowette) - Head of Learning & Development at Axxes, Monolith Advocate, Speaker & Whiskey Lover RESOURCES deployempathy.com (https://deployempathy.com) brenebrown.com (https://brenebrown.com) DESCRIPTION Code is always a means to an end rather than the end product itself. It’s extremely important to understand the broader picture and see what the code that you or your team are going to write is helping to solve. Michele Hansen, author of Deploy Empathy (https://amzn.to/3EuoXhq) and co-founder of Geocodio (https://www.geocod.io) , reveals some of the best practices around understanding your users and responding to their needs. Join Michele and Hannes Lowette, head of learning & development at Axxes, while they dive into how to run successful and useful customer interviews. RECOMMENDED BOOKS Michele Hansen • Deploy Empathy (https://amzn.to/3EuoXhq) Jim Kalbach • The Jobs to be Done Playbook (https://amzn.to/3Exl9wb) Brené Brown • The Gifts of Imperfection (https://amzn.to/3UVGxAV) Brené Brown • I Thought It Was Just Me (but it isn't) (https://amzn.to/3OmJeJi) Brené Brown • Dare to Lead (https://amzn.to/3TUhgFV) Stone, Chaparro, Keebler, Chaparro & McConnell • Introduction to Human Factors (https://amzn.to/3mfXqY2) Bluesky (https://bsky.app/profile/gotocon.com) Twitter (https://twitter.com/GOTOcon) Instagram (https://www.instagram.com/goto_con) LinkedIn (https://www.linkedin.com/company/goto-) Facebook (https://www.facebook.com/GOTOConferences) CHANNEL MEMBERSHIP BONUS Join this channel to get early access to videos & other perks: https://www.youtube.com/channel/UCs_tLP3AiwYKwdUHpltJPuA/join Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket: gotopia.tech (https://gotopia.tech) SUBSCRIBE TO OUR YOUTUBE CHANNEL (https://www.youtube.com/user/GotoConferences/?sub_confirmation=1) - new videos posted daily!