«Zero Trust» is for Networks, Not Your Teams • Matt Stratton • GOTO 2023

This presentation was recorded at GOTO Chicago 2023. #GOTOcon #GOTOchgo https://gotochgo.com Matt Stratton - Host of the Arrested DevOps Podcast & Director of Developer Relations at Aiven @MattStratton RESOURCES https://twitter.com/mattstratton https://hachyderm.io/@mattstratton https://www.instagram.com/mattstratton https://github.com/mattstratton https://linkedin.com/in/mattstratton https://www.mattstratton.com ABSTRACT The whole idea of DevOps was about how we could work together better. But we broke down silos, and instead built new walls. The concept of zero trust has been widely applied to network security, however, it’s not a great way to think about our teams. This talk will explore how to foster a culture of trust in organizations, with a focus on outcomes. Leaders and individuals alike play a critical role in establishing and maintaining trust, which is crucial for the success of any team. One key aspect of building a culture of trust is facilitating and growing psychological safety within the team. This means creating an environment where individuals feel comfortable expressing their opinions, ideas, and concerns without fear of negative consequences. Moreover, trust is necessary for proper practices of Site Reliability Engineering (SRE) and DevOps, but often organizations lack the right setup to allow for it. This talk will feature practices inspired from the field of Resilience Engineering as well as proven DevOps approaches, with a focus on how leaders and individuals can create an environment where trust is valued, encouraged, and fostered. Attendees will take away insights and actionable tips to bring back to their teams to create a more resilient and effective organization. [...] TIMECODES 00:00 Intro 00:30 The hardest thing about DevOps 03:16 Resilience is a verb 08:22 Socio-technical systems 14:12 Conway's Law 19:46 What is psychological safety? 24:17 Trust within teams 29:06 Trust of teams 35:13 Bring a brick, not a cathedral 40:13 Outro Download slides and read the full abstract here: https://gotochgo.com/2023/sessions/2582 RECOMMENDED BOOKS Heidi Helfand • Dynamic Reteaming • https://amzn.to/3Fvu5BA Diana Larsen & Ainsley Nies • Liftoff: Start and Sustain Successful Agile Teams • https://amzn.to/45NcVdm Dr. Anne Rød & Marita Fridjhon • Creating Intelligent Teams • https://amzn.to/3tHjKQq Patrick M. Lencioni • The Advantage • https://amzn.to/46Mhciz https://twitter.com/GOTOcon https://www.linkedin.com/company/goto- https://www.instagram.com/goto_con https://www.facebook.com/GOTOConferences #PsychologicalSafety #DevOps #Teams #TechTeams #Resilience #ZeroTrust #Culture #SRE #CompanyCulture #Leadership #Rebound #Robustness #SocioTechnicalSystems #Diversity #Inclusivity #Trust #OpenOrganization #MattStratton Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket at https://gotopia.tech Sign up for updates and specials at https://gotopia.tech/newsletter SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily. https://www.youtube.com/user/GotoConferences/?sub_confirmation=1