When Customers Don't Share A Language • Christopher Simon • YOW! 2023

This presentation was recorded at YOW! Perth 2023. #GOTOcon #YOW https://yowcon.com Christopher Simon - Founder of Dev Cycles Technology Advisory @ChrisSimonAu RESOURCES https://twitter.com/ChrisSimonAu https://hachyderm.io/@ChrisSimonAu/media https://github.com/chrissimon-au https://linkedin.com/in/christopher-simon-au https://chrissimon.au ABSTRACT One of the central insights from Domain-Driven Design is the role of language and domain-specific terminology in both understanding the problem and designing the solution. But what do you do when customers don't share a language? In 2015, we launched an innovative new product into the Australian Fintech landscape - a healthcare & disability insurance claiming platform to simplify life for support providers, recipients and insurers. It was intended that a heterogeneous group of support providers and insurers would engage with the platform - from doctors to physiotherapists to disability support workers on one side, and private insurers and state or federal government departments on the other. Although the high-level process for each of these groups was similar, the extant rules, terminology and UX scenarios varied. In this talk, we'll do a deep dive of the domain-modelling journey we went on, starting with aligning the model with our first customer, evolving it with our second, and radically reinventing it with our third. We'll explore how Domain-Driven Design helped in the system design and how we balanced the tradeoffs between specificity and genericness. [...] TIMECODES 00:00 Intro 00:52 A domain-driven design journey 08:26 Mission 09:35 Phase 1: Initial design concept 24:10 Phase 2: Validating the initial concepts 37:16 Lessons learnt 38:07 Outro Download slides and read the full abstract here: https://yowcon.com/perth-2023/sessions/2734 RECOMMENDED BOOKS Eric Evans • Domain-Driven Design • https://amzn.to/3tnGhwm Kent Beck • Test Driven Development • https://amzn.to/36kchvd Martin Fowler • Refactoring • https://amzn.to/3EVcHXQ Adam Tornhill • Your Code as a Crime Scene • https://amzn.to/3FI5E2V Matthew Skelton & Manuel Pais • Team Topologies • http://amzn.to/3sVLyLQ https://twitter.com/GOTOcon https://www.linkedin.com/company/goto- https://www.facebook.com/GOTOConferences #DDD #DomainDrivenDesign #DomainModelling #ChristopherSimon #YOWcon Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket at https://gotopia.tech Sign up for updates and specials at https://gotopia.tech/newsletter SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily. https://www.youtube.com/user/GotoConferences/?sub_confirmation=1