devopsdaysNYC 2023 - Sal Furino - 9 Things You Should Do When Starting to Use SLOs

Day1 - Sal Furino - 9 Things You Should Do When Starting to Use SLOs As a Customer Reliability Engineer I’ve witnessed many organizations encounter stumbling blocks while attempting to implement SLOs. This talk will discuss 9 of the common issues that are encountered while attempting to implement SLOs and how to get the most value out of the SLOs you create. - Measure meaningful things - Raw data for Latency SLOs - Success rates are better than Error rates - Examine historical performance - Define and take actions - Different time windows for different folks - Enrich your dashboards with context - Document your SLOs - Adopt open standards