From Gin & Tonics at 4 to delivery at pace - Anthony Nicls & Marcel Britsch - NDC Oslo 2021

Consider an organisation that’s part of the cultural fabric from Sout Korea to Cape Town, an institution set up to combat fascism, a giant in teaching, assessment and cultural diplomacy. Now consider the need to transform this organisation. Make it more ‘agile’, bring it into the 21st century. This case study, co-presented by the British Council and Sullivan & Stanley, illustrates a pattern for thoughtful change that will prevent your transformation from becoming a corporate legend of yore. --- Getting transformation right is hard. Many long-established organisations fail. Multiple times. In this case study, the British Council’s Director of Technology, Anthony Nicols, and Sullivan & Stanley’s Product Lead, Marcel Britsch share how they started a successful movement of change in a global, cultural giant. They tell you how they sowed the seeds of change at the British Council, an institution set up in 1934 to combat facism; promote a wider knowledge of the UK and the English language abroad and develop UK cultural relations with a operation in over 100 countries; one that is now the largest provider of English teaching and assessment in the world with a commercial revenue of over £500m per year. In 2020 the world no longer relies on physical locations – digital entrants are uprooting the market from the ground up; money and job security have become less important than job satisfaction and work-life-balance; services are no longer solely provided by human beings but by machines... Worse, customer expectations are becoming increasingly demanding. In this talk they share how they started a movement from a position that can only be called ‘classical’, to one that is lean, agile, and focused on happy high performing teams, delivering valuable outcomes. They will discuss how to lay the groundwork, where to start, and then what to focus on to spark a movement. Check out more of our featured speakers and talks at https://ndcconferences.com/ https://ndcoslo.com/